Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Tundra Win Lotto Inc. ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you visit our website (tundrawinlotto.com), use our mobile applications, or participate in our lottery games (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services. We operate in strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

We collect information necessary to provide a secure and regulated gaming environment. This includes:

2.1 Personal Identification Information

When you register for an account, purchase tickets, or claim a prize, we may collect:

• Full legal name
• Date of birth (for age verification purposes)
• Residential address and province of residence
• Email address and phone number
• Government-issued identification documents (for identity verification and major prize claims)

2.2 Financial Information

To process payments and prize payouts, we collect payment information such as credit card details, banking information for direct deposits, and transaction history. Note that credit card numbers are tokenized and processed by secure third-party payment gateways; we do not store raw credit card numbers on our servers.

2.3 Technical and Usage Data

We automatically collect certain information when you visit our site, including:

• IP address and device type
• Browser type and operating system
• Geolocation data (to ensure you are physically located within an eligible Canadian jurisdiction)
• Pages visited, time spent on the site, and clickstream data

3. How We Use Your Information

We use the collected information for specific, legal purposes:

• Age & Identity Verification: To strictly enforce our 19+ age requirement and prevent fraud.
• Game Operations: To process ticket purchases, conduct draws, and facilitate prize payments.
• Geo-Compliance: To ensure all players are located within permitted regions in accordance with our gaming license.
• Customer Support: To respond to your inquiries and resolve technical issues.
• Responsible Gaming: To monitor for signs of problem gambling and enforce self-exclusion limits if requested.
• Legal Compliance: To comply with anti-money laundering (AML) laws and regulatory reporting requirements.

4. Sharing of Information

We do not sell your personal information. We may share your data only in the following circumstances:

4.1 Service Providers

We share data with trusted third-party vendors who assist us in operating our business, such as payment processors, identity verification services (KYC), geolocation service providers, and cloud hosting services. These third parties are contractually obligated to keep your information confidential.

4.2 Regulatory Authorities

As a licensed operator, we are required to share certain data with provincial gaming regulators and law enforcement agencies upon lawful request or to report suspicious financial activity as required by Canadian law.

4.3 Public Winners List

If you win a major prize, regulatory requirements may mandate the publication of your name, city of residence, and prize amount for transparency. We will always notify you of this prior to prize payout.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience. Essential Cookies are required for the website to function (e.g., keeping you logged in). Analytical Cookies help us understand how users interact with our site. You can manage your cookie preferences through your browser settings, but disabling essential cookies may prevent you from using our services.

6. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and strict access controls, to protect your personal information. However, no transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, financial transaction records are typically retained for a minimum of 7 years for tax and auditing purposes.

8. Your Rights

Under Canadian privacy laws, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for marketing communications at any time.
• Request deletion of your account (subject to legal retention requirements).

To exercise these rights, please contact our Privacy Officer at [email protected].

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Tundra Win Lotto Inc.
Attn: Privacy Officer
123 Northern Light Blvd
Yellowknife, NT, X1A 2P7
Canada
Email: [email protected]